FAQ
Control fee
  • Payment
    From abroad the amount may be transferred via:
    SWIFT: HANDDKKK 
    IBAN: DK0408950001020681
    To: Handelsbanken

    Please note that the control fee ID number as well as the car's registration number (license plate) has to be included in the bank transfer in order for us to identify the payment.
  • No. The control fee is the same for everyone and there are no discounts (unlike some government fines such as speeding fines).
  • If you have received a control fee notice which you believe has been issued incorrectly, you can submit an appeal via our website. To ensure proper processing of your appeal, your appeal must be in writing.

    To submit your appeal, you will need your control fee number and infringement number. You will find the infringement number at the top of the fee notice. 

    Find our appeal form here.

  • The parking ticket must always be visible under your windscreen, as this is the only way, the parking attendant can judge whether you have parked your vehicle legally or not. If the ticket is not visible or legible, the parking attendant is unable to read the time the parking ticket was purchased and the expiry time. 

    It is not possible to have the fee cancelled, even if you are able to submit a copy of a purchased parking ticket which covers the parking period. This is because the ticket could theoretically have been placed in another vehicle at the time the control fee was issued, and the ticket therefore cannot serve as proof that the vehicle was legally parked.

    Please also note that a parking ticket from another parking vendor is not valid for areas managed by Q-Park.
  • If you are receiving reminders from Q-Park, it is because the Danish electronic vehicle registration system has informed us that you were the owner of the vehicle at the time the fee was issued. This could mean the vehicle registration has not been transferred, or that this was done too late.
     
    If you are not the owner of the vehicle, you should send us a copy of the bill of sale/contract and the fee notice, and we will collect the fee from the new owner.
  • If your vehicle was stolen, you should send us a copy of the control fee notice and of the receipt for the police report as documentation. 

    Please note that it is not enough to specify a journal number regarding the police report. 
  • Do I have to pay my control fee if I have submitted a complaint?
  • If you do not pay your fee on time, you will receive a service letter in the mail. The service letter reminds you that you have received a fee, and does not include a reminder charge.

    If you still do not pay the fee on time, you will receive a reminder in the mail. We will issue a total of three payment reminders, subject to a reminder charge of DKK 100 each time. 

    If you still do not pay after the third reminder, we will refer the matter to debt collection, which will result in further expenses for you.
  • Q-Park operates under different rules to the government parking authorities. When you park on private land, the landowner decides which rules apply.
    Q-Park and the car park owner jointly ensure that signs are erected that inform users of the parking rules in the area.
     
    The issue of control fees is based on a purely contractual relationship. When you drive into a private parking area, where signs indicate parking limits and conditions, you are deemed to have accepted the sign conditions. An agreement has thus been entered into between the vehicle driver and Q-Park as the car park administrator. According to established legal practice, an infringement of parking rules results in the issuance of a control fee. Further information regarding contractual matters can be found in section 1 of the Danish Contracts Act.
  • No, even in a hired car, you are responsible for how the vehicle is parked. It is irrelevant who owns the vehicle in this context, as it is primarily the driver of a vehicle who is legally liable for a control fee
  • I have received an annual parking permit for next year. When should I change it?

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