FAQ
Online parking
  • Log on to www.q-park.dk and select the car park you wish to order a season ticket for (select from the list of car parks).
  • You can pay with Dankort, Visa, MasterCard or Visa Debit card. 
  • We always recommend that you book ahead, so you are guaranteed a parking space. 
  • You will receive an on-screen confirmation as soon as your booking has been made. You will also receive an email confirmation for the booking. 
  • It depends on the type of ticket you have purchased. With a Single ticket, your car must remain in the car park for the duration of your booking. You will not be able to exit and enter multiple times. With a Multi ticket, you may exit and re-enter multiple times for the duration of your booking.
  • Bookings can be made up until 1 hour before your arrival at the car park.
  • This means that the booking request has failed. Please repeat the process. If you have completed the online booking without receiving a booking confirmation, please check whether the email might have ended up in your spam filter or junk mail folder. You can always contact Q-Park’s service centre (manned 24 hours a day) on +45 7025 7213 or sc@q-park.dk if you are in doubt about whether your reservation has gone through.
  • Yes, all bookings are made using a secure (SSL) connection, so you have nothing to worry about. Your personal data is protected when you make a booking. 
  • Changing your reservation
    You cannot make changes to your reservation once it has been confirmed. You can, however, use your cancellation rights and cancel the reservation via the link in the booking confirmation email. You can then make a new reservation at www.q-park.dk. You may cancel your reservation within 14 days of completing the order. 

    Cancelling your reservation
    If you wish to cancel your reservation you may do so within 14 days of completing your order. When completing an order more than 14 days in advance of your parking reservation, you may wish to add our optional cancellation insurance, which allows you a full refund on your purchase up until the selected time of arrival. 


    If you have any questions, you are very welcome to contact our 24-hour service centre on +45 7025 7213 or at sc@q-park.dk. You will find cancellation policy and business terms and conditions when you complete your order. 

     
  • If you exercise your right of cancellation, we will refund the payment received to the card used to make the booking. 
  • Yes, all our prices include VAT. 
  • Drive up to the boom and scan the pre-booked ticket. An entry ticket will then be printed. Remove the ticket and keep it safe, as it is your access card for entering and leaving the car park. Park your car in a vacant parking space. When you are ready to leave the car park, drive up to the exit boom and use your ticket, or go to the ticket machine if you need to pay for additional parking. Take your ticket and drive to the exit boom. 
  • Simply enter ‘LEJE’ (Danish for ‘HIRE’) in the registration number field to complete your booking
  • You will be charged for the extra parking in excess of the period paid for when you insert your parking ticket at the exit boom or in the ticket machine. The price is based on the current rates of the car park.
     
     
  • The price of your booking is shown in the confirmation email. You will also receive an invoice by email. 

     

  • Contact our 24-hour service centre on +45 7025 7213 or send an email to sc@q-park.dk.
    If you experience problems while in the car park, please contact the car park office, or press the intercom button at the entry/exit boom or ticket machine.
     
  • If you just browse our website, we do not register any of your personal data. We only register personal data from visitors who explicitly and voluntarily make this information available.
    There are three ways you may explicitly and voluntarily make certain personal data available to us, and consent to us registering it:

    1. Via an email request for information
    2. Via a booking
    3. By entering a competition

    We use links throughout our website to make it easy for you to contact us via email to request information or materials, ask questions about registration, bookings or competitions, or send us comments and suggestions.

    You can also request that one of our representatives contact you, to obtain further information about our products or services. If you make such a request, we may ask you to provide information such as your name and telephone number so we can contact you.

     

     
     
  • We always greatly appreciate any feedback that can help us to improve our products, services or overall customer experience. Call our 24-hour service centre on +45 7025 7213 or send an email to sc@q-park.dk
     
  • A ‘single pass' booking, allows the car to enter and leave the car park just once. As soon as the car leaves the car park the booking will expire. A ‘multi pass' booking, allows the car to enter and leave the car park as often as desired within the start and end time of the booking.

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Online Payment Methods
American Express
Dankort
Maestro
Mastercard
Visa