Control Fee Service

For questions regarding a control fee please contact our Control Fee Service.

Telephone: +45 7025 7212 (Monday-Friday 09:00-15:00)

Please note: At the moment the phone is open Monday-Friday 09:00-14:00.


If you have an inquiry about a control fee (not an appeal), eg. if you wish to see our photo documentation, please use this form:

Submit an inquiry


 If you want to appeal a control fee, please use this form:

Submit appeal

When does it make sense to appeal a control fee?
Do you already know that your control fee was issued due to an error you made while parking? In that case, submitting an appeal either by phoning or via our appeal form will not result in an annulment of your control fee. Unfortunately, we cannot annul control fees that were issued correctly in the first place.

Please note: We cannot accept appeals made in person at our offices. All appeals must be written and submitted through our website. 

Due to GDPR we can only hand over information and photo documentation to the driver of the vehicle.

If you are not the registered owner of the vehicle, we can only assist you on the phone when you have confirmed in writing, that you were the driver of the vehicle at the time the control fee was issued (you can do this via the form above ‘Submit an inquiry’).

We can only forward information about a control fee to a third party if the driver of the vehicle authorizes this by sending us a valid, written power of attorney.