Terms

Terms and Conditions
Q-Park App - Terms and Conditions
  • Table of Contents:

    1. Use
    2. Definitions
    3. General terms and conditions
    4. Special conditions for using the app in parking areas without barriers
    5. Special conditions for using the app in parking areas with barriers
    6. Special conditions for using the app with a subscription

     

    1. Use

    These terms and conditions apply when using the Q-Park App in Denmark.

     

    2. Definitions

    "The user" – the person who created the Q-Park account in use when using the app and/or the person who uses the app to register and pay for parking or manage a subscription.
    "Parking charge" – the amount paid for parking in a parking area.
    "Parking area" – the physical area which is shown on the overview map with a dotted line when the area's parking meter is pressed in the overview map.
    "Space number" - each parking area is given a unique space number in the app. It can be found on the signage in the parking area and is stated in the parking area information when you click on the meter on the overview map of the app.
    "Q-Park P permit" – a physical or digital permit which gives selected people (e.g. residents or employees) access to parking in a parking area. A parking permit cannot be requested through the app, but must be obtained from the owner of the parking area.
    "Penalty fare" – the fare imposed for parking in violation of the conditions stated in the parking area.
    "Subscription" - agreement entered into with Q-Park Operations Denmark A/S for permanent access to parking in one or more areas for a fixed fee - read more here.
    "License plate recognition" - function allowing payment or subscription use to activate automatically when entering selected parking areas.
    ”The company” – Q-Park Operations Denmark A/S


    3. General terms and conditions

    3.1 User responsibility for the information in the app
    3.1.1 It is the user's responsibility that the information in the app and on the Q-Park account is correct and updated at all times, including but not limited to license plate(s), payment card, e-mail address, etc.
    3.1.2 A license plate can only be associated with one account at a time. It is the user's responsibility to a delete a license plate from the app as soon as the user no longer wishes to be able to pay for parking for a given license plate through their account in the app, for example if the user has a temporarily leased car or sells his/her vehicle. 
    3.1.3 Payments made based on incorrect information or failure to update information will not be refunded. Likewise, the user must bear any other losses that may arise as a result of incorrect information or failure to update information in the app.

    3.2 Payment
    3.2.1 The user is responsible for paying parking charges and any other fees. It is the user's responsibility that an active payment card with coverage is always registered in the app.
    3.2.2 If the payment for the parking cannot be withdrawn from the provided card, the user will receive a notification to this effect via the provided e-mail address. The app cannot be used until the outstanding amount has been paid and a valid payment card is added.
    3.2.3 If the payment is not secured after the notification, reminders may be sent out and transfer to debt collection in the event of continued non-payment may take place. 

    3.3 Fees
    3.3.1 Any fees will appear as "service fee" under the price for parking in the app. See our fees here, these can be subject to change without notice. 
    3.3.2 When a payment for parking is completed in the app, the user agrees to pay the stated service fee in addition to the payment for parking.

     

     

    4. Special conditions when using the app in parking areas without barriers

    4.1. The user's responsibility
    4.1.1 The app can only be used for payment in the parking areas where it is clear from signage that payment can be made using the Q-Park app, or the area is indicated in the overview map of the app. Q-Park is not responsible for any imposed penalty fares that have been imposed if parking payment was made through the app in an area where this was not possible cf. the signage in the parking area.
    4.1.2 It is the user's responsibility that the payment is registered and starts immediately after placing the vehicle in the parking area and that the payment is active throughout the parking time. It is also the user's responsibility to stop the payment in the app at the end of their parking time. Any payment for unused parking time will not be refunded. 
    4.1.3 It is the user's responsibility that registration and payment in the app takes place for the correct license plate on the vehicle being stationed in the parking area and for the correct space number, even if a different space number is suggested by the GPS in the user's mobile device. 
    4.1.4 It is the user's responsibility to park in the portion of the parking area where the parking can be paid for in the app. In some parking areas, you can only park for payment in selected parts of the area/in selected bays and not necessarily in the entire parking area. Therefore, pay attention to this.
    4.1.5 Q-Park P-permit cannot be requested through the app. If it appears from the signage that you can park with a Q-Park P-permit, payment through the app does not grant access to parking in the area. A parking permit must be obtained through the owner of the parking area.
    4.1.6 The other posted conditions and guidelines for parking in the parking area must be observed at all times. Therefore, always check the conditions that apply to parking in the parking area.
    4.1.7 If the app is out of order, or there are problems with completing the registration and payment for the parking through the app, it is the user's responsibility to pay for the parking in another way. It can, for example, be done by paying in one of the machines set up or by using another payment app. it is therefore the case that breakdowns do not give the right to park without payment. 

    4.2 Penalty fares
    4.2.1 When parking in a parking area, the user agrees to comply with the displayed conditions and these terms and conditions, including that payment is made as stated in section 3. If payment for the parking is not made either via the app or in another way, or if any of the displayed conditions are not complied with, a penalty fare may be imposed. The driver of the vehicle is responsible for its payment.
    4.2.2 If a penalty fare has been imposed, a payment for parking in the app will not be refunded or set off against the amount of the penalty fare, regardless of the reason for issuing the penalty fare. 
    4.2.3 If the user is the owner of the vehicle, but was not the driver of the vehicle at the time of the penalty fare, the user is obliged to state who the driver of the vehicle was. 

     

     

    5. Special conditions for using the app in parking areas with barriers 

    5.1 License plate recognition
    5.1.1 License plate recognition is available at selected parking facilities with barriers.  Here, the payment will automatically start when a vehicle whose license plate is registered in the app drives into the parking facility.
    5.1.2 When registering a license plate in the app, the user accepts that license plate recognition and automatic payment will be activated for this license plate as long as it is registered and active in the app. 
    5.1.3 It is the user's responsibility to remove the license plate when license plate recognition and automatic payment for this is no longer desired. Payment for parking for a license plate that is registered in the user's app, but where the user did not park himself, will not be refunded. 
    5.1.4 It is the user's responsibility to delete the license plate or deactivate license plate recognition at a given parking facility in the app before entering the facility, if the user does not wish to use license plate recognition and automatic payment through the app.
    5.1.5 It is the user's responsibility to ensure that automatic payment goes into effect correctly. If the license plate recognition does not take place at the entrance, the user must contact the company's Service Center or settle payment in another way. The company does not compensate for any losses resulting from a lack of license plate recognition and  correct setting of an automatic payment.
    5.1.6 There is no license plate recognition and automatic payment in parking areas without barriers, where it is the user's responsibility to  pay in accordance with the displayed conditions in the parking area by starting the payment manually in the app at the upon parking. 

     

    6. Special conditions for using the app with a subscription

    6.1 The user's responsibility when using the app for managing subscriptions (created by the user himself or a third party)
    6.1.1 It is the user's responsibility to always ensure that the correct license plate is registered in connection with the app subscription. If the correct license plate is not registered, the vehicle will not be able to access the parking area under the agreement, and payment will have to be made on the general terms and rates, and such payment will not be refunded later.
    6.1.2 Parking outside the time limit of the subscription: If the user has a subscription with a time restriction, such as weekday parking only, it is the user's responsibility to delete the license plate before driving into the facility. If the license plate has not been deleted, and parking is done outside of the time period for which the subscription is valid, a bill for the payment for parking at the normal rate will be sent to the natural or legal person who set up the subscription. 
    6.1.3 It is the user's responsibility to park in the portion of the parking area to which the subscription gives access. If parking occurs in another area, payment will be made according to normal terms and rates, and such payment will not be refunded.
    6.1.4 Reference is also made to the applicable general subscription and product conditions, which can be found here

  • Q-Park App terms of use

    These terms of use ("App Terms") apply to the use of the Q-Park Mobile Application ("App") provided by Q-Park B.V. and/or affiliated companies ("we", "us" or "Q-Park"). Please read this document carefully. 

    The App is operated and owned by Q-Park B.V., located at 8E Stationsplein Maastrict (Netherlands) and registered with the Dutch Chamber of Commerce under the number 27159273. Q-Park owns and operates the App on our own behalf and on behalf of our affiliates. 

    For questions, comments and/or complaints regarding the app, please contact Q-Park at salg@q-park.dk

    1. General terms and conditions for use of Q-Park parking facilities

    1.1 The general Q-Park terms and conditions for the country where the parking is made and the app is used apply to any parking. They can be found and downloaded on the website of the country in question. The websites of the various countries can be found at www.Q-Park.com/Contact.

    1.2 The App allows you to set up a "My Q-Park Account" with Q-Park or connect to an already existing, valid and active "My Q-Park Account". A description of the offered services can be found on our website and information about which services are available is provided in connection with the creation of  a"My Q-Park Account". 
     

    2. Personal data protection

    2.1 Installation and use of the app is subject to the privacy policies in force in the country where the user utilizes the app. The applicable personal data policies can be found on the website of the country in question. The websites of the various countries can be found at www.Q-Park.com/Contact.

    2.2 Q-Park may collect information about the installation and use of the app in connection with the services offered herein, including for but not limited to analysis, maintenance, support and improvement of the app’s functionality. If these activities involve the user's personal information, these will be processed in accordance with the applicable data protection legislation and the applicable Q-Park privacy policies.
     

    3. Using the app

    3.1 The User may not modify, copy, damage, overburden or prevent the use and functionality of the App. The information contained in the app is for personal use only. The use and collection of information may not be used for any other purpose. 

    3.2 Using the app requires an appropriate mobile device or mobile phone as well as a data connection. All mobile phone or data connection costs in connection with the use of the app are covered by the user.  Q-Park will not be accountable for these expenses regardless of how they may have arisen.

    3.3 Account information, including app username and password, must be kept inaccessible to others and all security procedures must not be disclosed to third parties. Access to the account may be disabled at any time if the app’s terms of use are not complied with.

    3.4 Upon deletion of the app from the mobile device, your "My Q-Park Account" will continue to be accessible from our website. Login and other related information can be deleted using the "delete my account" function in the app. Q-Park only retains the personal information that is necessary, among other things, to comply with legal obligations, such as obligations under the Bookkeeping Act or to be able to assert a legal claim. If you have any questions about the "delete my account" function or delete personal information, please read the Q-Park privacy policy or contact our Service Center. 

    3.5 It is the user's responsibility to ensure that Q-Park always has the correct information necessary for Q-Park to provide its services and to comply with its legal obligations and the general terms and conditions. This includes, but is not limited to, name, email address, mobile phone number, license plate number and vehicle description, as well as bank account or credit card information. Changes to the name, license plate and bank account or credit card must be communicated to Q-Park immediately via the app’s "Profile settings". Changes to the email address must be made by deleting your existing account and creating a new "My Q-Park Account" with a new email address. Q-Park is not responsible for the processing or use of information that is no longer correct. 
     

    4. App availability, security, and accuracy

    4.1 The app is offered "as it is" without any guarantee of specific functionality or performance, compatibility to the purpose, security, performance, availability and/or error-free functioning. Installation and use of the app occur at the user's own risk and at the user's own expense.

    4.2 Updates, repairs and maintenance may occur and features of the app may be introduced or removed without prior notice or cause. Under the same conditions, the user's access to the app can be suspended or denied indefinitely. Q-Park is not obliged to elaborate on specific or additional features of the app.
     
    4.3 There is no guarantee that the app is compatible with any hardware and software. We are not to be held accountable for any damage, virus or other code that may affect or damage the user's equipment, including but not limited to the user's mobile device, software, data or property, resulting from the download, installation or use of the app.

    4.4 Q-Park may employ third parties or subcontractors to operate the app or provide other services in connection with the app.
     

    5. Intellectual property rights

    5.1 Q-Park and our licensors retain all intellectual property rights associated with the app, including but not limited to copyright in the app's software, text, images/illustrations and other content. The app contains certain open source software libraries.

    5.2 All Q-Park trademarks, service marks, trade names, logos, domain names and all other Q-Park characteristics are the sole property of Q-Park. The user does not have the right to use Q-Park's trademark etc. for any purpose. 

    5.3 Q-Park grants the user a limited, non-exclusive, non-transferable and terminable license to download, install and use the app for personal use and in accordance with these terms. Q-Park retains all other rights except any mandatory rights that the user may have under applicable laws.
     

    6. Liability 

    6.1 Q-Park shall not be liable for any damages whatsoever in connection with the download, installation and/or use of the App and/or the inability to download, install and/or use the app.

    6.2 Q-Park's limited liability shall not apply to damage caused in connection with the download, installation and/or use of the App and/or the inability to download, install and/or use the app, if this is due to culpable negligence or intentional carelessness on the part of Q-Park or Q-Park's management. 
     

    7. Venue and choice of law

    7.1 These app terms of use are governed by Dutch law. All disputes arising in connection with the app or these terms must be submitted to the District Court of Maastrict in the Netherlands. Nothing in this provision will affect the user's rights under applicable laws.  
     

    8. Changes to these Terms

    8.1 Q-Park may update or amend these Terms of Use at any time. Q-Park will inform the user of any changes with a link to the updated terms. The link will be made available in the app or via the email address provided by the user.

    8.2 All updated versions of the terms will be effective and binding from the day they are published. If the user does not wish to accept the updated terms, the user must stop using the app. Installation and/or (continued) use of the app after the user has been informed of the terms of use of the app or an amended version thereof will be considered as agreeing to the terms or the updated version. 
     
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