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Parking with the Q-Park App

Drive straight through Parking with the free Q-Park App couldn’t be easier!

Park with number plate recognition and forget all about tickets and cards.

Did you download the Q-Park App? Find it here:

 

 

Park with Q-Park Go

You know those days. Everything is going your way – green lights all the way. That is what parking with Q-Park Go feels like.

  • No tickets or cards
  • Drive straight through with licence plate recognition
  • Available at all Q-Park parking facilities with licence plate recognition

Naturally, you can also use Q-Park Go at all our open-air facilities with paid parking. Just like you know it from other payment apps. And with no extra service fees in all of Q-Parks parking facilities.

Learn more about parking with Q-Park Go


Park with Q-Park App in these car parks:

Sjælland

København

Adelgade
Illum
Industriens Hus
Magasin du Nord
Nørreport
Scandic Kødbyen
Vesterport

Frederiksberg

Codanhus

Hellerup

Waterfront

Lyngby

Lyngby City

Jylland

Aarhus

Vestergade

Aalborg

Campus
Palads

  

How do I use my season ticket with Q-Park App?

If you have a season ticket to a Q-Park facility where licence plate recognition is available, you will find your season ticket in the app. You can enter and exit the facility using number plate recognition, and the barriers will open automatically.

How to switch to Q-Park App:

  • Download the new Q-Park App from App Store or Google Play
  • Log into the app with your My Q-Park account username and password. If you do not remember your user information, you can request them here.
  • Your season ticket is already visible in the app. Select your season ticket and add your number plate.
  • You can now enter and exit the parking facility using number plate recognition.
  • Open pedestrian doors to the parking facility using the QR code in the app.

  • Unfortunately, MobilePay is not available in the Q-Park App. We are working on it!
  • Please check that your information is correct and try again. Please check that your card is valid and activated. If you are still unable to register the card, please call the Q-Park Service Centre on telephone +45 7025 7213. We will help you find a solution. 
  • Yes, you can use your Dankort, MasterCard or Visa.
  • Yes, you can use your card in several apps and on multiple devices.
  • Please check that your information is correct and try again. Please check that your card is valid and activated and accepted in the Q-Park App. If you are still unable to register the card, please call the Q-Park Service Centre on telephone +45 7025 7213. We will help you find a solution. 
  • When you pay with the Q-Park App at a Q-Park facility, you pay the standard tariff with no additional fees. 
  • The App includes all hourly rates, free time and any other factors that might influence on the total price of your parking. So if, for example, there is a tariff free period where you park, this will automatically be included in your final price.
  • Select Sessions (the clock icon) at the bottom of the screen and then select the History tab to see the receipts for all your completed parking sessions. 
  • If you have been charged incorrectly, or you believe you have been charged on a wrong day, please contact the Q-Park Service Centre on telephone +45 7025 7213.
  • No, you can request your receipts via email free of charge.  
  • No, there is no fee when paying with Dankort. 
  • You have to confirm your payment to limit the risk of improper use of your card. "PSD" is an EU law regulating online payment safety. This is why you are asked to confirm your identity when you use a payment card e.g. in an app like Q-Park App.
  • In the Q-Park App you will find the facility ID just above the "Next" button. In open (non-barrier) facilities, you will find the facility ID in the top right corner of the black regulation signs. If there is a pay station, you can also find the facility ID on the poster next to the pay station. 

    If you are parking in a barrier facility, you will be parking using ANPR. We will automatically register your visit and you do not need the facility ID.

  • You can add vehicles under your profile in the menu item "Number plates". Select the profile icon at the bottom of the screen and then select "Number plates" in the menu. Select a number plate to edit or select "Add New Number Plate" to add an additional number plate.

    When you start your parking session, you can can click the car at in the top right corner of the screen. Here you can choose which af the cars added to your profile you wish to park. 

    To change a number plate connected to your season ticket, go to "Products" at the bottom of the screen and select your season ticket under "My season tickets" and add or change your number plate in the field "Vehicle". 

  • Use the card or search field to navigate to the area where you want to park. Select "Start session" (the green button). In the top left corner, you can check that you have selected the correct parking area.

    In the top middle you can choose between your payment methods. In the top right corner you can choose between your number plates.

    Set your parking time and select the "Start" button at the bottom of the screen.

    Select the "Stop" button to stop your parking session.

    If you wish to extend your parking session, simply change the time and select "Change time" at the bottom of the screen. 

  • The parking attendant will scan your number plate to see if your have an active parking session for the parking area.
  • Try re-installing the app. If you continue to experience problems, please contact our customer services department on telephone +45 7025 7212  - press 4 or at salg@q-park.dk
  • Please log in using the email and password you selected when you created your profile.
  • Yes. You must have at least one valid payment method in the app. If you want to add additional payment methods, you can add these under your profile. Select the Profile icon at the bottom of the screen. Select "Payment Methods" and then "Add Payment Method" at the bottom of the screen.
  • You can add or edit payment methods under your profile. Select the Profile icon at the bottom of the screen. Select a payment method to edit it or select "Add payment method" at the bottom of the screen. 
  • If you want to use the Q-Park App with a different email address, you need to delete your account and create a new one using the new email address.

    PLEASE NOTE: If you have a Q-Park season ticket, you need to contact our customer services at salg@q-park.dk or telephone +45 7025 7212 - select 4. 

  • If you no longer want to use the Q-Park App, go to your profile and select "Account details" at the top of the page. Select "Remove my account" at the bottom of the page.

    PLEASE NOTE: If you have a Q-Park season ticket, you need to contact our customer services at salg@q-park.dk or telephone +45 7025 7212 - select 4. 

  • You can add vehicles to your profile under "Number plates". Tap the profile icon at the bottom of the page and then select "Number plates" in the menu. Select a number plate to edit it or select "Add new number plate" at the bottom of the page to add a new number plate.
  • Yes, you can go ahead and close the app. Your parking session will remain active until you end it or it runs out at the time you selected. 
  • Yes, you can still use the app. Your parking session will remain active until you end it or it runs out at the time you selected. 

    If you delete the app because you no longer wish to use it, you need to first delete your account. Go to your profile and select "Account details" at the top of the screen and then select "Remove my account" at the bottom of the screen. 

  • If you parking session is still open, you will have to end it now. Unfortunately, you cannot set the end time in the past. 
  • You can use the app in all Q-Park parking facilities without a barrier offering paid parking.  Please remember to check the signs to verify that the parking facility offers paid parking and app payment.

    You can also use the app in all Q-Park barrier facilities in Copenhagen and in selected barrier facilities in Aalborg and Aarhus. We are adding more facilities all the time. Please see a complete list of parking facilities offering app payment here

     

  • Click the clock icon at the bottom of the screen to see your active parking sessions and your completed parking sessions. You can switch between active and completed sessions using the two tabs at the top of the screen.
  • If you have added your number plate and a payment method in the app, the barrier wil automatically open for you when you arrive. 

    When you exit the facility, the barrier will open for you, and your parking session will end. Your receipt will be available in the app. 

    You can use the Q-Park Go feature in all Q-Park barrier facilities in Copenhagen and selected barrier facilities in Aalborg and Aarhus. We continue to add more facilities. Find a list of all barrier facilities offering payment with the Q-Park App here

  • Q-Park App uses the GPS in your phone. It is important that you check that you are in fact paying to the correct parking facility. Please check the facility ID against the facility ID onsite. You will find the facility ID on all regulations signs as well as on price posters near the pay stations. 

    If you have deactivated location services, the app will not be able to determine your location. So you must give Q-Park App access to location services.

Other questions?
You can contact us Monday - Friday between 09h00 and 15h00 on tel. +45 7025 7212.
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